IT Support for NHS Trusts
ICTn provides specialist managed IT support for NHS trusts and healthcare organisations across England & Wales. ICTn assists NHS trusts with account setup, user details management, and data migration to ensure seamless onboarding for staff and clinicians. From a 24/7 clinical helpdesk and onsite engineers to DSPT and ISO27001 compliance support, we minimise clinical downtime, protect patient data and help trusts fulfil procurement requirements via ESPO, G-Cloud and other frameworks.
Access to certain systems is only provided once mandatory training is completed, in line with NHS compliance requirements. ICTn supports a large number of users and accounts, demonstrating the scale and reliability of our services. We help sort and set up IT access and infrastructure for new clinical staff, ensuring all technical and administrative requirements are met before work begins.
Introduction to NHS IT
The National Health Service (NHS) depends on advanced information technology to deliver high-quality health services and patient care every day. Our IT support services are specifically designed to address the unique needs of the healthcare sector, ensuring that critical systems remain reliable, secure, and efficient. With a dedicated team of over 370 skilled professionals, we provide a comprehensive range of managed support services, from day-to-day IT operations to strategic digital initiatives. Our expertise in healthcare IT means we understand the importance of safeguarding patient data and maintaining seamless access to essential information. By offering tailored support and deep domain knowledge, we empower NHS organisations to enhance their digital capabilities and deliver better health outcomes for patients.
Why Choose ICTn for NHS ICT Needs?
ICTn understands that the NHS depends on robust, efficient technology to deliver life-saving services and support at the front line every day. By offering adaptable ICT solutions tailored to the dynamic demands of the healthcare sector, we ensure that NHS staff can focus on what matters most: patient care. Here’s why NHS trusts and healthcare providers choose ICTn:
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Nationwide NHS Coverage – Direct Supply and Trusted Partnerships: ICTn proudly supplies ICT solutions across the NHS through various channels:
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Direct Supply: Meeting the day-to-day ICT needs of NHS trusts with speed and reliability.
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Competitive Tendering: Winning NHS tenders by delivering quality and value, even under the most rigorous specifications.
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Enabling (Framework) Agreements: As an approved supplier on frameworks such as ESPO, we make it easy for the NHS to access our services quickly and effectively.
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Unmatched Service and Support, Wherever You Are: We’re committed to providing the NHS with:
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Proactive Maintenance: Minimising downtime and keeping systems optimised.
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On-Site Assistance: Available as needed, ensuring the NHS can trust its ICT infrastructure.
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Exceptional Quality Standards and Compliance: We strictly adhere to NHS compliance requirements and industry regulations, delivering solutions that ensure data security, patient confidentiality, and operational resilience. Our quality management practices meet the highest standards, ensuring every NHS trust can rely on our solutions to meet clinical and administrative needs alike.
IT Infrastructure and Management
Robust IT infrastructure is the backbone of modern healthcare, and our managed services ensure that NHS organisations can rely on secure, high-performing systems at all times. Our Tier 3 on-site data centre is equipped with multiple power, cooling, and backup systems, allowing for continuous operation and maintenance without disruption. Managed by a highly experienced team, including a dedicated back-up and storage architect, we provide secure and consistent management of system storage, email archiving, and file recovery.
Our range of infrastructure services includes network support, data centre management, and comprehensive infrastructure oversight, giving healthcare providers the confidence that their digital data and systems are in expert hands. We offer the skills and expertise needed to support the evolving digital needs of the NHS, ensuring data security and operational continuity.
Service Desk
Our service desk acts as the central point of contact for all IT support and service needs within healthcare organisations. With over 15 years of experience supporting NHS, primary, secondary, and third-sector organisations, our team delivers efficient, reliable, and user-focused support. We assist more than 30,000 users, providing rapid first-time resolution, first-line analysts, and ongoing service level agreement monitoring. Our service desk team ensures clear communication throughout the support process, keeping users informed until every issue is fully resolved. Whether you need to log a ticket, reset a password, or resolve a technical problem, our experienced team is ready to help. We encourage organisations to get in touch to discuss their specific digital needs and how our service desk can support their ambitions for digital transformation.
Data Protection and Security
Protecting sensitive patient data and ensuring system security are at the core of our IT support services. We conduct thorough Data Protection Impact Assessments (DPIAs) to guarantee compliance with data protection laws and NHS standards. Our expert team provides ongoing support and advice on data security, access control, and incident management, ensuring that all systems and services remain secure and reliable. By implementing robust security measures and maintaining strict compliance, we help healthcare organisations safeguard their information and maintain the trust of patients and staff. Our data protection and security services are designed to provide peace of mind, knowing that your data is protected and your systems are secure.
Digital Transformation
Digital transformation is reshaping the way healthcare is delivered, and our support services are designed to help NHS organisations embrace this change. We offer access to deep domain expertise, supporting partners through every stage of their digital journey. Our services include a range of collaborative tools such as instant messaging, voice and video conferencing, desktop sharing, and advanced conference technology, enabling seamless communication between professionals and patients.
By reducing the need for travel and unnecessary meetings, our digital transformation solutions conserve valuable time and resources, enabling healthcare teams to concentrate on delivering exceptional care. If your organisation is looking to enhance its digital capabilities, we invite you to get in touch to discuss your specific needs and how we can support your digital transformation goals.
Explore Our ICT Support Services Solutions for NHS Excellence
Whether you’re looking to enhance your network, implement advanced software, or ensure top-notch technical support, ICTn has the solutions to meet your requirements. Our services help NHS staff manage the needs of large numbers of people awaiting care, supporting efficient work and patient management. We also emphasise the importance of keeping up to date with scheduled training and induction dates to ensure staff are ready to work. ICTn supports secure remote access to clinical systems from home using VPN solutions, ensuring clinicians can work effectively outside the hospital environment.
Contact ICTn today for a Free Consultation and discover how we can efficiently and cost-effectively support your ICT needs.
Let us handle your ICT needs so you can focus on delivering exceptional healthcare.