IT Managed Services
At ICTN, our Service and Support are designed to deliver exceptional IT management and operational efficiency through our comprehensive suite of services. As a leading managed service provider, we offer tailored solutions that encompass everything from proactive monitoring to advanced security services. Our commitment to service quality ensures that your IT infrastructure operates smoothly and securely, allowing you to focus on your core business objectives.
Expanded Proactive Monitoring
Anticipate Issues Before They Arise
Proactive monitoring is a cornerstone of our managed service model. By leveraging advanced remote monitoring technologies, we continuously oversee your IT infrastructure to detect and address potential issues before they escalate. Our network management includes real-time system monitoring, ensuring that any anomalies or security threats are promptly managed. This proactive approach not only minimises downtime but also contributes to significant cost savings and enhanced operational efficiency. With our managed IT service, you benefit from ongoing vigilance and immediate response to maintain the highest service quality.
Detailed Tailored IT Solutions
Custom Solutions for Optimal Performance
Our tailored IT solutions are designed to meet the unique needs of each client. As a premier managed IT service provider, we offer a comprehensive range of services, including cloud services, network management, and disaster recovery. We work closely with you to understand your specific requirements and deliver bespoke solutions that enhance your IT infrastructure. Whether you need managed print services, infrastructure management, or remote application hosting services, our technical support team provides specialized knowledge to ensure seamless integration and optimal performance. Our service level agreement (SLAs) guarantee that all your IT systems are managed effectively and securely.
School IT Support Contracts
Specialising in supporting primary and secondary schools on site, we like to ensure that everything works properly.
Servers, switches, desktops, laptops, tablets, audio visual, wireless – everything. We know that if your networks are not fully operational then learning in the classroom is likely to be compromised, a situation we want you to avoid. Today IT is embedded into the curriculum and staff rely on it to deliver an exciting curriculum. Our engineers recognise this and take away the difficulties that schools can experience in maintaining modern complex IT equipment.
Our assist packages start from as little as £695.00 for remote and e-mail support only. Most sites take remote and on-site visit to give reassurance that all issues can be dealt with.
Our range of packages includes:
Primary:
Assist 20
- 20 half day on-site visits
- Telephone Support
- Remote Support
- Annual “health check"
Secondary:
We can support your existing technical staff with up-to-date knowledge of all aspects of IT and help them maintain, plan and develop your infrastructure to ensure that you are delivering leading edge technology to your entire staff, pupils, parents and governors. Specialising also in consultancy regarding major "bring your own device" deployments and infrastructure upgrades.
Expert 6
- 6 site visits from a senior engineer
- Telephone Support
- Remote Support
- Annual “health check"
We have other packages available or we can offer bespoke solutions.
Managed Service
We also provide fully managed services where on-site staff are employed by ICTn but located at your site. This takes away the pain of recruitment, training, leave, absence through illness and just gives the school IT support with 100% up-time.
For a no commitment independent chat, please phone or e-mail us:
Phone: 01782 406406
E-mail: sales@ictn.co.uk
A Phone Call Away
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